We will do everything to guarantee you a safe and carefree stay in our resort. Our FEEL GOOD. STAY SAFE. pledge symbolises our commitment to your health and safety and our high hygiene standards. See the symbol and feel safe.
The positioning of furniture in all areas has been checked to ensure that safety distances are maintained.
Hand sanitisers are always available for you in all public areas.
We keep a minimum distance of 2 metres when talking and interacting with you.
PCR and antigenic tests can be arranged at the resort upon prior appointment. The test results will be shared with you on the same day on your email address, in a format suitable for travel. This way, you don't need to worry about that part and can simply book a PCR test at the hotel prior to your departure. Please check what are the entry requirements for the country you are travelling to next.
ARRIVAL
MASKS
You may see our team members wearing masks. This is for your and their safety. We would be happy to provide you with masks upon request.
SANITISING STATION
Hand sanitiser is available at the entrance of the hotel and will be clearly visible for you.
PRIVATE TRANSFER
For your private transfer we pay attention to the following: no shaking hands upon arrival and greeting, instead we welcome you with shining eyes and a warm smile. We offer you sanitising wipes as well as masks and hand sanitiser. Your driver will also wear a mask. The car will be cleaned and sanitised after every journey.
DOORS AND WINDOWS
Front doors, handles and windows are cleaned with sanitiser by our team on a regular basis.
FRONT OFFICE & ROOMING.
MASKS
You may see our team members wearing masks. This is for your and their safety. We would be happy to provide you with masks upon request.
SANITISING STATIONS
Hand sanitisers are available for you at the reception and in every other public area.
FRONT DESK
Our front desk is sanitised before and after each guest.
PENS
You are welcome to use our pens and writing materials. These will be sanitised and replaced after every use.
KEY CARDS
Keycards are thoroughly sanitised before being handed out to you.
ROOMING
If you would like one of our team members to show you to your suite, they will wear a mask. They will always maintain a safe distance with you and your personal
belongings.
UNPACKING/PACKING SERVICE
To ensure barrier gestures are respected, the unpacking and packing service will not be available.
CARD SCANNER & PAYMENT
Our credit card scanner accepts contactless card payment and is sanitised prior and after every use.
PLEASE DO NOT ENTER MY SUITE
During check-in, you will have the option to request a "Please do not enter my suite".
When you opt for this, all interactions with you such as baggage collection, Home Delivery, laundry pick-up and delivery, handing over towels and amenities, will take place at your suite door. Rest assured that you will continue to receive our extraordinary service standards.
FEELING UNWELL DURING YOUR STAY?
Our team is available at any time of the day and night to assist you should you feel unwell
CLEANING OF THE PUBLIC AREAS.
SANITISING STATIONS
Contactless, automatic hand sanitiser is available for you in all public areas of the hotel.
CLEANING OF THE PUBLIC AREAS
The public areas are cleaned on a frequent basis as well as overnight. We pay particular attention to critical areas such as elevator buttons, handrails, furniture and armrest. We ask for your patience and understanding whilst these areas are being cleaned during the daytime.
WASHROOMS
The public area washrooms are cleaned on a regular basis. Our cleaning schedules are available for you.
DISPOSABLE TOWELS
For hygienic reasons we offer you disposable towels.
ELEVATORS
The interior of the elevators are cleaned at least every second hour. The elevator buttons, inside and outside the elevator, are cleaned and sanitised every hour.
HANDRAILS
Handrails are cleaned at least every second hour.
ROOMS & HOUSEKEEPING. LAUNDRY.
CLEANING WITH THE HIGHEST STANDARDS
Housekeeping takes place according to the highest hygiene standards. Your room is thoroughly ventilated, cleaned and above all sanitised before your arrival. Our pledge FEEL GOOD. STAY SAFE. represents our thorough cleaning and sanitising protocol.
RESTAURANTS & BARS.
MASKS
You may see our team members wearing masks. This is for your and their safety. We would be happy to provide you with masks on request.
SANITISING STATION
Hand sanitisers are available for you in all our restaurants and bars.
SAFETY DISTANCES
We ensure that there is a safe distance kept between the tables and chairs at all times.
TABLE PLACEMENT
We keep a distance of 2 metres between tables.
CLEANING
After each guest, chairs, tables, salt and pepper mills, flower vases and all other objects get thoroughly sanitised.
CREDIT CARD SCANNER & PAYMENT
Contactless payment is available in all of our restaurants and bars. The card machine is carefully cleaned and sanitised after every use.
MENUS
A digital version of our menus is available at all our restaurants and bars as QR codes. Physical menus are also available and printed on a water resistant material allowing us to thoroughly sanitise them prior and after every use.
HOME DELIVERY
You can enjoy breakfast, lunch or dinner in the comfort of your suite by ordering from our Home Delivery menu.
BREAKFAST
If we are able to offer a breakfast buffet, there will be no self-service. A member of our team will be on hand to assist you with your selection.
SPA & FITNESS.
SAFETY DISTANCES
Please ensure that the necessary safety distances are maintained.
CLEANING
All fitness equipment is thoroughly cleaned and sanitised after every use. The public areas of the spa are cleaned on a regular basis.
